SiteCareUSA works with leading WordPress agencies to deliver reliable post-launch maintenance that protects your work, keeps clients satisfied, and helps bring them back to you when they’re ready for their next project.
You’ve spent months creating something outstanding. A custom theme. Complex integrations. Carefully optimized performance. Then the project wraps up, and your client still needs ongoing WordPress support.
You know your full-service retainer isn’t the right fit for routine maintenance. But sending them elsewhere means handing over a website you’ve spent months building, with no guarantee that the next provider will protect the work you’ve done.
There’s another option. Your client gets dependable WordPress expertise at a practical price, while you remain connected throughout the life of their website.
We consistently see the same challenges and patterns emerge.
Client chooses a low-cost freelancer
Within a few months, your custom build can end up with conflicting plugins, broken responsive layouts, and poor Core Web Vitals. When the client comes back to you for support, the problems may be traced back to the original build, putting your work and reputation at risk.
Client Becomes Unresponsive
The website sits untouched for months. Updates accumulate, security issues remain unresolved, and maintenance gets pushed aside. When the client eventually returns for a redesign, they may look elsewhere because the previous site didn’t perform as expected.
Client gets expert maintenance. You stay connected.
Your site continues to perform at its best. Updates are managed by a team that understands and respects your work. And when your client is ready for their next project, we make sure you’re the first agency they hear from.
We designed this partnership to require minimal ongoing effort from your team. No contracts to manage and no complicated processes. You refer the client, we handle the onboarding, and you can feel confident knowing your clients are well cared for and referred back to you when they need their next project.
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Ideally, bring us in 30 to 60 days before the site goes live. We’ll get familiar with the architecture, review the codebase, and prepare for a smooth transition. Your client meets their ongoing support team while you remain actively involved. Working on a tighter timeline? We can also accommodate a faster onboarding process.
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SiteCareUSA manages the complete onboarding process, including hosting migration when needed, monitoring setup, Core Web Vitals benchmarking, and assigning a dedicated account manager. You’ll stay informed every step of the way.
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We take care of day-to-day maintenance and on-demand requests that can be completed within two weeks or less. When your client needs a larger project or new development work, we send them back to you. That’s how the partnership works.
Your client gets a dedicated team, not a ticketing system that leaves them waiting for answers. Here’s what SiteCareUSA provides, so your agency can stay focused on larger, higher-value projects.
We provide ongoing monitoring and optimization, tracking LCP, CLS, and INP to identify and improve performance issues. We catch potential regressions early, before they impact your site’s performance in Google.
WordPress core, plugin, and theme updates are carefully tested and deployed. We monitor for vulnerabilities, scan for malware, and address security issues when they arise.
WordPress VIP, Pantheon, WP Engine, Pagely, Pressable, custom setups, and other leading DXPs—we work across a wide range of hosting environments and adapt to the infrastructure your client uses.
Content updates, feature adjustments, plugin configurations, and small customizations. Our team handles these projects quickly, often completing them in days rather than weeks. Larger projects are always referred back to your agency when you want to take them on.
24/7 uptime monitoring with rapid response when issues arise. Contractual SLAs are available for urgent website issues when keeping your site online is critical.
When your client’s website falls short of WCAG standards, we identify accessibility issues and help bring the website toward compliance.
Our team reviews your codebase during onboarding and takes the time to understand your website architecture before making any changes. Custom themes, complex integrations, and specific configurations are carefully respected and maintained.
We handle smaller, iterative development requests. Larger projects, such as redesigns, new features, or strategic builds, are referred back to your agency. This clear boundary keeps us focused on our role and supports the agency-client relationship.
Quarterly partner updates, along with timely notifications when something significant changes. You’ll always know what’s happening with the client you referred to us for WordPress support.
We handle development work that can be completed within two weeks or less, including content changes, feature additions, plugin configurations, and similar requests for your clients. Larger projects that extend beyond that two-week window—such as redesigns, new feature builds, migrations, or strategic initiatives—are referred back to your agency. We’ll also help start the conversation and explain why your agency is the right choice for the larger project.
WordPress is our core focus. We actively work with the WordPress VIP platform and understand its specific workflows, including code reviews, deployment pipelines, VIP CLI, mu-plugins architecture, and the restrictions of the environment. We’re also experienced with sites hosted on Pantheon, WP Engine, and other leading managed platforms. Our engineers work daily with custom block themes, ACF, custom blocks, WooCommerce, multisite, and complex plugin ecosystems.
Ideally, you introduce us as your WordPress agency 30 to 60 days before launch. We review the codebase, set up monitoring, and arrange an onboarding call with the client. You’ll be included throughout the transition and kept informed at every step. If the timeline is tighter, we can streamline the process. Either way, most handoffs are completed within a week of launch.
No. We support websites across almost any hosting environment. What matters most is the quality of the build, not where the site is hosted. If your WordPress agency built it to a professional standard, we can maintain and support it. While we have specific experience with WordPress VIP, we also support clients across a broad range of enterprise WordPress infrastructure.
Our Gold and Diamond plans include the personalized support of a Client Success Advisor (CSA). These experienced professionals become your dedicated partners, offering proactive website consultations, ongoing performance monitoring, expert troubleshooting, and regular progress updates.
With a Gold or Diamond plan, you gain a dedicated partner focused on helping your website succeed.
Diamond plans also include monthly meetings with your CSA to identify the best ways to make the most of everything your plan offers. CSAs provide valuable insight into current trends and how they may affect your website’s performance and your business.
That works too. Many of our agency partnerships begin with clients who launched months ago and still need a reliable maintenance partner. The onboarding process remains the same, but we perform a more thorough initial audit since we weren’t involved before launch.
Gold plan clients receive a 10% discount on additional Flex Packs, while Diamond plan clients receive a 15% discount.
Our plans start at $400 per month, while most agency-referred clients typically choose plans around $2,000 per month.
Complete a short form, and we’ll schedule a 20-minute call to explain how the partnership works and determine whether we’re a good fit to provide WordPress maintenance for your agency.
